Privacy Policy
LAST UPDATED · JULY 21, 2026
Northline Energy ("Northline Energy," "we," "us," or "our") coordinates solar project assessment, supply, installation, and support, subject to site feasibility and service-area confirmation. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what we collect, how we use and safeguard it, and the rights you hold under the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission (NPC). It applies to this website, our online proposal tool, and the services we provide.
Information we collect
We collect information you give us directly and information gathered automatically when you use our site.
- Contact details — your name, email address, and mobile number.
- Property information — installation address, roof or site details, and photos you choose to share.
- Energy usage — your average monthly electricity bill and consumption details used to size a system.
- Messages — anything you tell us through our proposal wizard, email, phone, or chat.
- Security and request data — limited technical details such as IP address, browser information, and request metadata may be processed when you submit the proposal form, to deliver the request and prevent abuse.
- Essential site technology — the site may use technology required for security and core functions. It does not currently run advertising cookies or audience-analytics tracking.
How we use your information
We process your personal information to:
- Respond to your inquiries and prepare a personalized solar proposal.
- Prepare, schedule, coordinate installation, and support your solar project.
- Process net-metering paperwork and coordinate with your distribution utility.
- Provide warranty support, maintenance, and after-sales service.
- Send you updates about your project and, with your consent, occasional offers.
- Improve our website, services, and customer experience.
- Comply with legal, tax, and regulatory obligations.
Legal bases for processing
Under the Data Privacy Act, we process personal information on one or more of these grounds:
- Consent — you have given clear permission, for example when you request a proposal or opt in to marketing.
- Contract — processing is necessary to prepare or perform a service agreement with you.
- Legal obligation — we are required to keep or disclose certain records by law.
- Legitimate interests — to run, secure, and improve our business, balanced against your rights.
Data retention
We keep personal information only for as long as needed for the inquiry, active project, applicable warranty or support, and legal, accounting, or reporting requirements. When the relevant retention period ends, we delete or anonymize it using reasonable measures.
How we protect your information
We use reasonable organizational and technical safeguards appropriate to this website and the service providers that deliver it. No method of transmission or storage is completely secure, so this notice does not promise absolute security.
Your rights
As a data subject under the Data Privacy Act, you have the right to:
- Be informed — know how your personal data is collected and processed.
- Access — request a copy of the personal data we hold about you.
- Rectify — correct inaccurate or outdated information.
- Object — withdraw consent or object to certain processing, including marketing.
- Erasure or blocking — request removal or suspension of your data where grounds exist.
- Data portability — obtain your data in an accessible, machine-readable format.
- File a complaint — lodge a complaint with the National Privacy Commission, and to be indemnified for damages.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on a request.
Children's privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Third-party links
Our site may link to third-party websites or services we do not control. This policy does not cover their practices; we encourage you to review the privacy policy of any site you visit.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page and, where appropriate, notify you. Your continued use of our services after changes take effect means you accept the updated policy.
Contact us
If you have questions about this policy or wish to exercise your rights, contact our Data Protection Officer:
You may also lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.